COVID-19 | Hotel Updates

March 24, 2020
News

With the ongoing circumstances surrounding the Coronavirus (COVID-19) outbreak, we will do our best to keep all of our guests as up-to-date as possible with any news & information from the hotel during this time. Please check back on this page, as well as our social media channels for any changes or important updates.

We wish all of our guests, suppliers & other friends of the hotel well during this difficult time, and we hope that before long we are able to welcome you back to Stirk House. As most staff are now working from home we kindly ask that should you need to get in touch, that you do so via email & the team will get back to you as soon as possible.

Weddings & Events: weddings@stirkhouse.co.uk | events@stirkhouse.co.uk

Reservations: reservations@stirkhouse.co.uk

Accounts: accounts@stirkhouse.co.uk

Friday 27th March 2020

UPDATE | IMPORTANT WEDDING INFORMATION FROM LANCASHIRE COUNTY COUNCIL

We have received an update from the Lancashire County Council Registrars who perform the civil ceremonies – email below. Please note that this was a decision made by the registrars and not the hotel; this does not currently affect Church weddings.

We have contacted each wedding individually to discuss your options – if you have not received the email please check your junk emails. All weddings from 1st September 2020 are currently NOT affected and will therefore proceed as normal, in line with our current cancellation / postponement terms outlined in your contract.

We are still working from home so please bear with us but if you have anything urgent to discuss please email us on weddings@stirkhouse.co.uk and we will contact you as soon as possible.

Thank you for your patience and understanding.

Email from Lancashire County Council Registrars:

“Good Afternoon

Further to our email sent last week, and the Prime Minister’s announcement yesterday, I can now outline our policy going forward:

  • Considering the current position and government advice in regards to the coronavirus pandemic we have decided that the most appropriate course of action is for ceremonies to be postponed for the foreseeable future.
  • Couples can be advised that any ceremonies due to take place over the coming Spring/Summer (until the end of August 2020) will not take place and will therefore be postponed unless they are contacted by Lancashire Registration Service beforehand.
  • If there is some exceptional circumstance why a ceremony should proceed, such as a medical reason, the registration service will speak to the couple direct to discuss the options.
  • We are currently working with all our couples that are postponing their ceremonies to confirm a future date for when their ceremony will proceed.”

Tuesday 24th March 2020

UPDATE | CONTACTING THE HOTEL

Following the update from the UK Government yesterday evening we are now in the process of getting things set up for staff to work from home where possible, and so the best way to get in touch with the team at this time is via email.

Please bear with us whilst we adjust to this challenging and ongoing situation, and we will respond to any queries as soon as possible. Thank you for your understanding and we hope that you are keeping safe and well during this difficult time. Should you need to contact the team, please do so via following email addresses:

Weddings & Events: weddings@stirkhouse.co.uk | events@stirkhouse.co.uk

Reservations: reservations@stirkhouse.co.uk

Accounts: accounts@stirkhouse.co.uk

Kind regards,

Staff & Management at Stirk House Hotel

Monday 23rd March 2020

PLEASE BEAR WITH US

“Hi everyone, whilst Stirk House is temporarily closed, we have a smaller team of staff looking after the hotel & taking calls & emails.

Phone lines are being manned and emails monitored daily, but as there are less of us than normal please do bear with us. If you’re unable to get through please leave a message & we will get back to you as soon as possible. Thank you for understanding.”

Friday 20th March 2020

A MESSAGE FROM OUR DIRECTOR

To our customers, staff & suppliers

We are extremely sad to be announcing that due to the Government guidelines announced earlier this evening we will be closing the hotel on a temporary basis until the 1st May 2020.

We were looking forward to hosting many weddings, events, hotel stays, and meals and we will be in touch with all our customers over the coming days to make arrangements with them. Please be aware that we are exceptionally busy with these calls at the moment so please bear with us in this process – we will speak to everyone individually.

We will provide regular updates on expected timescales and developments during the coming weeks as it is possible that our opening date may be impacted by further Government decisions.

We wish everyone well and best wishes for the challenging times we are in. Please stay safe and healthy – we look forward to welcoming you back to Stirk House in the near future

Best wishes

Helen Kay